We offer standard and expedited shipping options. For more details on shipping costs and delivery times, visit our Shipping Information page.

Once your order ships, you will receive a tracking number via email.

We do offer international shipping. For more details, please visit our Shipping Information page.

Unfortunately, we cannot change the shipping method after the order has been placed. Please contact us as soon as possible if you need assistance with your order.

If you notice an error in your shipping address, please contact us as soon as possible. We can make changes if the order has not yet been processed, but we cannot guarantee changes once the order has been shipped.

If you received the wrong item, please contact us for assistance with a return or exchange.

If your package is marked as delivered but you cannot locate it, please contact the carrier directly to report the issue. We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

You can return most items within 30 days of purchase for a refund or exchange. For detailed instructions on how to return or exchange, visit our Return and Exchange Policy page.

On any rare occasion you receive a damaged item, please contact us immediately. We will need to be provided with a photo of the damage so that we can assist you with a replacement or refund.

If you ordered the wrong size or color, you can exchange the item for
the correct one. Visit our Return and Exchange Policy page for instructions on how to make an exchange. Please note that reshipping and restocking fees may apply.

Only one discount code can be used per order. If you have multiple codes, we recommend choosing the one that offers the best savings.

Discount codes generally do not apply to sale or clearance items. Please review the terms of the discount code you’re interested in using, for more specific details.

Yes, you can wear your gold-plated jewelry every day.

To keep your plated jewelry looking its best for years to come, we recommend limiting water exposure and avoiding contact with lotions, perfumes, and any harsh chemicals. For more tips on jewelry care and cleaning, visit our Jewelry Care page.

Our jewelry features the highest quality of stainless steel coated with PVD gold plating for a durable and water-resistant finish that maintains its gold appearance for up to three years with proper care. For more details on caring for your jewelry properly, visit our Jewelry Care page

PVD (Physical Vapor Deposition) gold plating is a high-tech process that applies a thick, durable layer of real gold onto metal, stainless steel in our company, through a vacuum chamber. This advanced technique creates a long-lasting, scratch-resistant finish that is more resistant to tarnishing and wear than any other traditional gold plating methods.

Yes, we offer a warranty on our PVD gold-plated jewelry, ensuring that if it tarnishes within a year of purchase, we will replace it. For detailed information on our warranty, visit our Warranty page.

If your gold-plated jewelry tarnishes within one year of purchase, please contact our customer service for a replacement under our warranty.

We currently operate only online, while occasionally having pop up shops around the Houston, Texas area. All purchases are made directly through our website or at our pop up shops.

You can reach our customer service team at service@alexisandco.com

Yes, we offer digital gift cards that you can purchase and send to loved ones.

Yes, we offer a gift-wrapping service for a small fee, which you can select at checkout.