We take pride in offering you beautiful, high-quality jewelry, that you can enjoy for years to come. For most of our pieces, we use advanced PVD gold plating techniques to ensure our pieces are durable, water-resistant, and beautiful. We understand that choosing the right piece is important to you, as it is an investment in your everyday look so that’s why we stand behind our products with a One Year Color Warranty.

What Does the One Year Color Warranty Cover?

Our One Year Color Warranty guarantees that your jewelry will maintain its vibrant color and finish for a full year from the date of purchase. We highly recommend following our Jewelry Care Guide, to ensure your jewelry shines even longer as it can keep its shine for years with proper care. On any rare occasion your piece tarnishes or shows any signs of significant color change within the warranty period, we will replace it at no additional cost to you.

Terms and Conditions

• Warranty Period: The warranty period is 12 months from the date of purchase.
• Eligibility: The warranty is valid only for purchases made directly through us and requires proof of purchase.

• Replacement: Replacement items will be of the same design or a comparable item of equal value if the original design is no longer available.

 How to Make a Warranty Claim

If you encounter any issues with the color of your jewelry during the one-year warranty period, simply follow these steps:

1. Contact Us: Reach out to our Customer Service team at service@alexisandco.com with your order number and a clear photo of the issue.
2. Provide Proof of Purchase: Submit a copy of your original receipt or order confirmation email as proof of purchase.
3. Return the Item: We will provide you with instructions on how to return the item to us. Please ensure that the jewelry is clean and properly packaged for return.

What the Warranty Does Not Cover

Our One Year Color Warranty does not cover:

• Normal Wear and Tear: Damage caused by daily wear and tear, such as scratches or abrasions, is not covered by the warranty.
• Accidental Damage: Issues resulting from accidents, improper use, or exposure to harsh chemicals are not covered.
• Lost or Stolen Items: We are unable to replace items that are lost or stolen.

Contact Us

If you have any questions about our One Year Color Warranty or need assistance, please contact us at service@alexisandco.com. Thank you for shopping with us, we’re excited for you to enjoy your jewelry and are here to support you every step of the way!